When the Stars Align

Very early on in my career I learnt the importance of organisational alignment. What is organisational alignment I hear you say? By dictionary definition, an organisation is a group of people with a particular purpose and, alignment is a position of agreement. So in...

Is the customer always right?

I’ve worked in retail for many years but that has largely been behind the scenes in the store support centres. Now that I’m working at the coalface and directly with customers, I ponder the question is the customer always right? Don’t get me wrong, I really enjoy the...