Instant Gratification

As humans we are hardwired to want things and in this day, our preoccupation with consumerism has a lot to answer for…. It’s when we want it and we want it NOW! It’s called instant gratification. I think the most noteworthy example of our desire for instant...

Is the customer always right?

I’ve worked in retail for many years but that has largely been behind the scenes in the store support centres. Now that I’m working at the coalface and directly with customers, I ponder the question is the customer always right? Don’t get me wrong, I really enjoy the...

April Fools Day

As most of us know, 1 April is an annual celebration commemorated by practical jokes and hoaxes. So you would forgive me for thinking that centre management was playing a practical joke when I received a call on that day at 5.10pm telling me that a car had driven into...

Clean and Green

Clean and green have become two common words in our vernacular of recent times, and not for their original meaning. Clean has become the word to use for products, production and foods that are attempting to eliminate toxins and questionable ingredients and going green...