Terms & Conditions
Laser Your Way Membership T&Cs
Your membership term commences on the date that you purchase your membership and is for a minimum term of 12 months.
After the minimum 12 month term your membership will automatically renew until you wish to cancel it.
If you wish to cancel your membership after the minimum term set out above 14 days written notice is required. Direct this email to [email protected]. Any unused service credits will be eligible to be used within one month of cancellation date.
There may be times when you may need to freeze your membership for a short period of time, due to circumstantial reasons.
When a membership is frozen, the member nor any other person is authorized to use the membership services. Memberships may be frozen for a minimum of 30 days and a maximum of 90 days.
In order to freeze your membership you must have made a minimum of 4 x membership payments equivalent to four months (regardless of payment frequency) in order to be eligible to freeze your account.
Memberships may only be frozen once during your selected membership period. Your payments will stop during the freeze period and then once the freeze period is over the scheduled payments will return to the normal day on a weekly, fortnightly or monthly basis.
Your membership end date will be extended by the amount of time that the membership has been frozen for.
All payments will be debited via your method of payment weekly, fortnightly, or monthly (you choose) in advance.
Payments will be made via our direct debit service provider.
If the debit day falls on a day that is not a business day, we may direct your financial institution or credit provider to debit your account on the following business day. If you are unsure about which day your account has or will be debited, you should ask your financial institution or credit provider.
We reserve the right to cancel your membership if the first debit from your credit card is returned unpaid or a total of two or more debit attempts are returned unpaid by your financial institution or credit provider.
It is your responsibility to ensure that there are sufficient clear funds available in your account to allow a monthly debit payment to be made.
If there are insufficient clear funds in your account to meet a monthly debit payment:
You should check your account statement to verify that the amounts debited from your account or credit card is correct.
Subject to above we will keep any information (including your account details) collected as part of your debit payment arrangement confidential. We will make reasonable efforts to keep any such information that we have about you secure and to ensure that any of our employees or agents who have access to information about you do not make any unauthorised use, modification, reproduction or disclosure of that information.
We will only disclose information about you that we have collected as part of your direct debit arrangement:
The membership is not transferrable to any other person and services provided under the membership are for the sole and exclusive use by the member and cannot be shared with or between other persons.
Appointment dates and times are subject to availability. While we will make every reasonable effort to accommodate your desired booking time we cannot and do not guarantee that a particular booking time will be available. You should make bookings as far in advance as possible to ensure you get your preferred time. We are not open on Sunday, Monday and public holidays.
The membership requires you to attend laser hair removal treatment appointments monthly. If you cancel an appointment with less than 24 hours’ notice or do not attend an appointment you are not entitled to any compensation or extended term of membership and your appointment will have been deemed to have been completed for that month. Monthly treatments must be performed within this time frame and cannot be rolled over for any reason.
Skindevour reserves the right to cancel any memberships at any time. 60 days’ notice will be given prior to any cancellations.
Membership services for the Laser Your Way Membership Package includes one major and two minor areas per treatment. For the avoidance of doubt major and minor areas are listed in the table below.
Additional services above and beyond the areas listed will be an extra cost and will be charged at the standard Skindevour session pricing.
Terms &Conditions, membership benefits and any other aspects of Laser Your Way membership program may be subject to change with notice on website.
Fees Associated with Laser Your Way Membership Program
Establishment Administration Fee – $7.70 inc G.S.T
Bank Account Direct Debit Fee – 2.2% inc G.S.T
Visa/MasterCard Direct Debit Fee – 2.2% inc G.S.T
The AMEX/Diners Direct debit fee (if applicable) – Not applicable
The Dishonor Fee – $7.70 inc G.S.T
Name to appear on customer’s statement is Skindevour.
Price Match Guarantee Policy & Procedure
We’re committed to providing laser hair removal and laser tattoo removal services that are affordable for everyone. We believe we have the best technology with the cheapest prices however sometimes you may find it cheaper elsewhere. To hold our promise of affordable laser hair removal and laser tattoo removal for everyone, we have a price match guarantee. It’s simple – if you find a cheaper price elsewhere, we’ll match it. There are some things you’ll need to know which are outlined below.
After the evaluating and considering all the above, if the competitor’s offer price is lower than the price offered by Skindevour for the equivalent treatment, Skindevour will match the treatment at the competitor offer price.
The competitor’s prices must be publicly available so that we are able verify them. This may be displayed in the competitor’s clinic or on their website
We price match on future services only, not on any services you might have started already or on completed treatments.
Offers through third-party websites (such as discount sites), voucher codes issued to individual customers or groups and reward-based promotions, such as loyalty benefits, are not included in the price match guarantee nor are special prices that are only available to certain customers. These could include individually negotiated prices or prices for groups such as account holders, reward card or club members.
Laser Hair Removal Packages
When laser hair removal areas are sold as a package, for example the Half Legs, Brazilian & Underarms Package, areas purchased in the package cannot be split over separate appointments.
Packages are for individual treatment plans and cannot be shared between two or more clients.
Prior to treatment commencing the full amount of the packages is payable.
Pre-paid treatments must be used within 12 months of the date of purchase otherwise they will expire. If 10 or more pre-paid treatments are purchased, these must be used within 18 months of the date of purchase otherwise they will expire.
Laser Hair Removal packages cannot be used in connection with any other offer or promotion.
The terms of our Cancellations and Refunds policy apply to all treatments purchased.
An appointment is required for all laser hair removal treatments.
Clients under the age of 16 years are required to have signed parental consent before treatment and must be accompanied by a parent in the treatment room for their first treatment of Laser Hair Removal.
Refunds and Transfer Policy
Skindevour does not refund for change of mind however we may refund where required in accordance with Australian Consumer Law. Further, Skindevour may use discretion and provide a refund if it is believed the treatments purchased by you, cannot be provided to you (eg, your skin type might be deemed as unsuitable for the treatment you purchased).
Refunds for packages pre‐paid in advance (a number of treatments), will not be provided unless required in accordance with the Australian Consumer Law.
Transfer Policy
• Once booked and commenced, treatments/services cannot be transferred to other individuals, including pre‐paid treatments.
• Pre‐paid treatments for specific treatment areas cannot be transferred to other treatment areas.
Suspending Prepaid Treatment Packages
• At Skindevour’s discretion, suspending pre-paid treatment packages may be available to due to unforeseen circumstances and can be suspended for up to 12 months.
• Suspending pre-paid treatment packages is limited to 1 time per pre-paid treatment package.
• The time left for the expiry of your pre-paid treatments at the time of suspension will remain the same and will be reinstated once you recommence your pre-paid treatment package.
Cancellations
We value our clients’ time and understand that unforeseen circumstances may arise. While we strive to be flexible and accommodating, consistent last-minute cancellations or no-shows disrupt business operations and affect the service we may provide to other clients together with having a loss of revenue due to lost time availability for other clients.
– We do not generally enforce a strict cancellations policy, as we acknowledge that life can be unpredictable.
– We appreciate advance notice (greater than 24 hours) whenever possible if you need to reschedule or cancel your appointment.
– However repeated last-minute cancellations or consistent no-shows may result in consequences at the discretion of the owner.
– These consequences may include the deduction of a session from your treatment package.
Communication
– If you anticipate being unable to attend your scheduled appointment, please notify us as soon as possible.
Rescheduling
– We will do our best to accommodate rescheduling requests, depending on our availability.
Understanding
We understand that emergencies and unforeseen circumstances can arise, and we will take these into consideration when evaluating cancellations.
We appreciate your cooperation and understanding regarding our cancellations policy. Our goal is to provide excellent service to all our clients while maintaining the smooth operation of our business.