Refunds and Transfer Policy

Skindevour does not refund for change of mind however we may refund where required in accordance with Australian Consumer Law. Further, Skindevour may use discretion and provide a refund if it is believed the treatments purchased by you, cannot be provided to you (eg, your skin type might be deemed as unsuitable for the treatment you purchased).

Refunds for packages pre‐paid in advance (a number of treatments), will not be provided unless required in accordance with the Australian Consumer Law.

Transfer Policy
• Once booked and commenced, treatments/services cannot be transferred to other individuals, including pre‐paid treatments.
• Pre‐paid treatments for specific treatment areas cannot be transferred to other treatment areas.

Suspending Prepaid Treatment Packages
• At Skindevour’s discretion, suspending pre-paid treatment packages may be available to due to unforeseen circumstances and can be suspended for up to 12 months.
• Suspending pre-paid treatment packages is limited to 1 time per pre-paid treatment package.
• The time left for the expiry of your pre-paid treatments at the time of suspension will remain the same and will be reinstated once you recommence your pre-paid treatment package.

Cancellations 

We value our clients’ time and understand that unforeseen circumstances may arise. While we strive to be flexible and accommodating, consistent last-minute cancellations or no-shows disrupt business operations and affect the service we may provide to other clients together with having a loss of revenue due to lost time availability for other clients.

– We do not generally enforce a strict cancellations policy, as we acknowledge that life can be unpredictable.

– We appreciate advance notice (greater than 24 hours) whenever possible if you need to reschedule or cancel your appointment.

– However repeated last-minute cancellations or consistent no-shows may result in consequences at the discretion of the owner.

– These consequences may include the deduction of a session from your treatment package.

Communication

– If you anticipate being unable to attend your scheduled appointment, please notify us as soon as possible.

Rescheduling

– We will do our best to accommodate rescheduling requests, depending on our availability.

Understanding

We understand that emergencies and unforeseen circumstances can arise, and we will take these into consideration when evaluating cancellations.

We appreciate your cooperation and understanding regarding our cancellations policy. Our goal is to provide excellent service to all our clients while maintaining the smooth operation of our business.